The Web Based ICT Helpdesk will allow you to easily submit and check the status of your ICT support requests - right from your desk. You can access the service via the University Intranet, or from: http://helpdesk.amu.edu.et/portal

Using the ICT Helpdesk is Easy:-

• Enter your AMU email address and log in.
• Detail your request and click "Submit"
• Your request will be allocated to the appropriate member of ICT staff who will make contact with you or visit you as necessary.
• You can also check the status of your previous requests.

Not only will this service prevent time consuming and unnecessary movement from one office to another, it will allow us to log and manage ICT issues and provide a consistent response. So please help us to help you!

ICT Center